Last updated 26 September 2026
This page describes, in plain terms, what CrewPresence does and doesn't do with data. It is not a substitute for legal advice. If you need a version of this policy tailored to a specific jurisdiction's requirements, or have questions about how it applies to your company, contact us at sales@trucell.com.au.
A device identifier for each paired phone, and the name, email, and role of the employee it is paired to (when the account holder provides those).
Location from the phone, only in these cases: when it crosses a geofence the company has drawn around one of its own sites (an entry or exit event, its timestamp and the coordinates of that crossing); if the company switches on live tracking for an employee, a position every few minutes while that employee is inside a site boundary, and at no other time; and a single position when a manager asks for an employee's location and the employee chooses to share it. That is the only location data CrewPresence captures.
Whether the app currently has the device permissions it needs to run (location, notifications), so an admin can see if something needs fixing.
No location trail off site, and no ongoing positions for employees who do not have live tracking switched on. Live tracking positions are only taken inside a site boundary.
Nothing outside a nominated site boundary, on a commute, a lunch break, a day off, or after a phone is unpaired, unless the employee chooses to share a single location when a manager asks.
The public pages of crewpresence.com (not the portal or the apps) set one first-party cookie, cp_vid, holding a random visitor ID for up to 400 days, and keep a random session ID and the page and campaign that first brought you here (for example utm_ tags) in your browser's storage. Each page you view is sent with those IDs to Trucell's customer relationship system, so that if you later contact us or request a demo, our sales and support team can see which pages you looked at. It is not used for advertising and is not shared with anyone else.
If your browser sends a Do Not Track signal, none of this happens: no cookie is set and no page views are sent. You can also clear the cookie at any time in your browser's settings.
To give the company operating an account an accurate attendance record (who was on which site, and for how long) and, where it switches on live tracking, to show managers and crew on a site where the people there are.
Only people the account holder's company has given admin or site manager access to, with one addition: live tracking positions are also shown, on that site's map, to other employees who are on the same site at the time. Every company's data is isolated from every other company's at the database level; there is no cross-company visibility.
We do not sell location or attendance data, and we do not share it with third parties except where the company account holder directs us to (for example, exporting a report), to deliver notifications as described under Notifications, or where the law requires it.
To reach a phone when the app is closed, CrewPresence sends push notifications through Apple's push notification service for iPhone and Google's Firebase Cloud Messaging for Android. Those services carry the notification to the phone, and Apple or Google can see what it says while it is in transit.
A notification can include a person's name, a site name, shift dates and times, the type of leave that was decided, and the start of a chat message. An emergency alert includes the name of the person who raised it and the location it was raised from. Each notification goes only to the phones it is meant for; an emergency alert goes to every phone paired to the company.
Apart from the technical identifiers a phone needs to register for notifications, nothing else is sent to these services, and they are used only to deliver notifications. Everything else CrewPresence stores stays on our servers in Australia.
All traffic to and from CrewPresence is encrypted in transit (HTTPS). Access to the admin portal and API requires an authenticated, role-scoped account.
Attendance records are kept for as long as the company's account is active, so the history stays useful for reporting and compliance. Live tracking positions are deleted after 30 days. If you'd like data deleted sooner, contact us and we'll action it.
You can ask the company that operates your CrewPresence account to unpair your device at any time, which stops tracking immediately. To access, correct, or request deletion of data about you, contact your employer directly, or reach us at the address below and we will assist.
If this policy changes in a way that matters, we will update this page and change the date below.